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Returns

Things happen! If you receive an item that does not fit or suit you, or you think the item was misrepresented by our website, you may choose to simply return the item.

TO RETURN AN ITEM, PLEASE CONTACT IMMEDIATELY iryna@mila.fashion or by phone +1 (202) 810-9902 WITHIN 24 HOURS OF RECEIVING THE ITEM or YOU CAN ALWAYS RETURN IT AT THE POINT OF DELIVERY.

RETURN POLICY

Returned items must be shipped back to MILA Fashion within 24 hours of delivery. Please make sure you contact us (by emailing to iryna@mila.fashion or by calling +1 (202) 810-9902 immediately within 24 hours of delivery. We always include a tracking number with your order so we can determine when the item was received. Please mail it back with a tracking number, so you would know when we receive it.

Buyer pays the shipping back cost.

No returns are accepted if the item have been altered or worn. 

Your return will be processed once the item has been received by MILA Fashion.

All items returned must be in the same condition as when it was received, with all the boxes, accessories and packaging it was delivered. Items need to be packed the same way it was shipped to you, not damaged in any way: WITH NO DAMAGE, UNWORN, with ALL TAGS ATTACHED.

If the item was misrepresented in its listing, you will get the full refund minus the cost of shipping.

How It Works

1. Contact us within 24 hours of delivery

Call us immediately to return the item(s) at +1 (202) 810-9902 ,
or login to your account and go to “Orders” page. Find your order, write down the order number first and then click “Return”.

Defective, Damaged or Mis-shipped Items

If your items were damaged during delivery, we suggest you to take photos or video and get “Proof of Damage” documentation from the delivery carrier. Quality problem can be defined as obvious quality defects, then no following of customization requirement and size deviation from the posted size criteria. If you receive the damaged or defective dress that is caused by Mila Fashion, you can get the full refund.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our seamstresses have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

We send you a dress in a wrong size

If the dress’s size differs from the specifications you ordered, we encourage you to find a local seamstress to make adjustments, and we will gladly to give you some refund for the altered fee, if you choose this option, we require the copy of the receipt from your seamstress when you request reimbursement. If we make the dress in wrong size for you, you can return the dress to us, and get a refund.

We send you a dress according to your size requirements but it does not fit you

If you carefully follow our size chart/how to measure guide before deciding your size, we guarantee that your dress(es) will fit you perfectly. Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.

Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

We send you a dress in a wrong color

Although we always provide you with true photos, it’s sometimes impossible to match the on screen color to the original color of the item, this is due to the settings and computer screen variations, therefore please expect that there may be a slight change in the color. However, if you are certain that you have received the item in a wrong color, please contact us to see if a return or refund is possible, if a mistake has been made, then you may be eligible for a return for a full refund. We know color is important to you, so we highly recommend you to order swatches before ordering the dresses.

2. Prepare the Package and Ship It Back Within 24 Hours

Write down the order number on a sheet of paper along with a reason for returning. Put the note inside the package. Seal your package securely, making sure you have all the original packages and labels inside, and leave it for your USPS postal carrier, OR take it to your nearest USPS post office, OR to your nearest UPS Store. Choose whatever option is most convenient for you! While insurance is not necessary, Mila Fashion will not be responsible for lost returns or misplaced items that do not reach us.

All returns should be addressed to:
Mila Fashion / Iryna Mologoko
1732 Ascot Way
Reston, VA 20190
USA

3. We’ll Review Your Return

MILA Fashion team evaluates the condition and authenticity of the item you returned and will compare it with the our description to determine whether to issue a refund. MILA Fashion will also consider additional details provided in your return request to make a fair decision. Please supply photos or other evidence that clearly shows the problem, problems include; quality issues, damage during shipping, color/ style/ size errors.

MILA Fashion may contact you for more information about the item. Failure to respond may result in refund refusal. If we are unable to issue a refund, MILA Fashion will give you a store credit. The decision to issue a refund or credit is made at the sole discretion of MILA Fashion, based on the following guidelines:

REFUND AND CREDIT GUIDELINES

You will not receive a refund if…

Your contacted us and/or shipped the package back after 24 hours past from delivery.
Your item was received by you in any condition other than that stated by MILA Fashion listing (including but not limited to designer replicas, damaged goods, and misrepresented sizing).

4. You may select one of two ways to receive your refund

A refund of the item purchase price, made in the original form of payment.

–OR–

A Mila Fashion Gift Card – this is store credit for the following: the item purchase price, any relevant customization fee, minus shipping fee associated with the returned item(s).

For Exchange

We will alter your returned dress according to your requirements all free;
You only need to pay the shipping fee from your address to Mila Fashion;
Altering will need 5~7 business days while make another new one will need 25~30 business days.

Refund Processing

Our team member will contact you once your return has been processed to let you know when you’ll receive your credit or refund. It might take up to 10 business days.

Canada Returns: For returns from Canada, any customs fees and duties are non-refundable.

Please call us at +1 (202) 810-9902 if yo need immediate assistance.